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COOKIES NOTICE

Updated in August 2025

1. Introduction

Welcome to Monime. By accessing or using our services, you agree to these Terms of Service. Please read them carefully before using Monime.

2. Definitions

“User”, “You”, or “Your” refers to any individual or entity using Monime. “Merchant” means a business that accepts payments via Monime. “Transaction” refers to payments processed through our systems.

3. The Services We Provide

Monime provides secure, compliant payment processing solutions for individuals and businesses. This includes accepting, authorizing, and settling payments, and related financial technology services.

4. Account Creation and Eligibility Requirements

To use Monime, you must provide accurate and complete information during registration. You must be at least 18 years old, or the legal age in your jurisdiction, and comply with all applicable Know-Your-Customer (KYC) and Anti-Money Laundering (AML) requirements.

5. Payment Processing

Monime facilitates the transfer of funds between payers and merchants. We may hold, delay, or restrict transactions for compliance, fraud prevention, or risk management reasons. By using Monime, you authorize us to debit, hold, and transfer funds as necessary to process payments.

6. User Responsibilities and Obligations

You are responsible for ensuring lawful use of Monime. You must not engage in fraudulent, misleading, or prohibited activities, and you agree to comply with all applicable laws and regulations when using our services.

7. Transfers, Holds, Returns & Chargebacks

Monime may place holds on funds if suspicious activity is detected or if compliance checks are required. Chargebacks, refunds, and transaction reversals may result in additional fees. You are responsible for disputes related to your transactions.

8. Prohibited Transactions

Use of Monime for illegal, fraudulent, or high-risk activities (including money laundering, terrorist financing, or prohibited goods/services) is strictly forbidden. We reserve the right to suspend or terminate accounts engaged in such activity.

9. Fees

Monime charges processing fees per transaction. Additional fees may apply for chargebacks, refunds, or compliance investigations. Fee structures are disclosed upon account creation and may vary based on volume, risk, or region.

10. Intellectual Property Rights

Monime retains ownership of its technology, branding, and content. You may not copy, modify, or distribute our materials without prior written consent.

11. Disclaimers & Limitation of Liability

Our services are provided “as is” without warranties. Monime is not liable for indirect, incidental, or consequential damages arising from the use of our services, including losses caused by third parties.

12. Indemnification

You agree to indemnify and hold Monime harmless against claims, damages, or expenses arising from your use of the service, your violation of these Terms, or your breach of laws.

13. Termination & Suspension

We may suspend or terminate your access to Monime at any time if you violate these Terms, applicable laws, or engage in prohibited activities.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of Sierra Leone. Disputes shall be resolved in Sierra Leonean courts unless otherwise agreed.

15. Changes to Terms

We may revise these Terms from time to time. Continued use of Monime after updates constitutes your acceptance of the revised Terms.

16. Privacy & Data Protection

Our Privacy Policy explains how we collect, use, and protect your personal data. By using Monime, you consent to our data handling practices.